Industry Focus . Tradies
Win More of the Big Jobs You're Already Quoting
Bigger jobs - renovations, extensions, fit-outs - rarely get decided on the first call. Customers collect three or four quotes and take days or weeks to choose, and the tradie who follows up consistently is usually the one who gets picked, not necessarily the cheapest. Nepto Labs builds AI automation that keeps you top of mind through that entire decision window.
- Automated, staged follow-up sequences that stay in touch over days and weeks without you lifting a finger.
- Every enquiry captured the moment it comes in, so slower-moving customers don't fall through the cracks.
- Automated booking, reminders, and invoice follow-ups without adding office staff.
Typical results for tradies businesses
Quotes typically compared3-4 per job
Win rate with fast follow-up+50%
Admin hours saved6-10 hrs/week
Every setup is configured around your team size, service area, and existing workflow – not a generic chatbot template.
Big Jobs Are Won on Follow-Up, Not Just on Price
For higher-value work like renovations, extensions, and fit-outs, customers rarely decide on the spot. They're comparing multiple quotes, checking references, and often taking one to two weeks to make a call.
Most trade businesses quote well but go quiet after that - and the tradie who sends a well-timed follow-up two days later, then again the following week, wins the job over the one who quoted first but never checked back in.
Quote Sent → Customer Compares Options → No Follow-Up → Job Goes to a Competitor
We build staged follow-up automation that keeps you visible through the entire decision window - without you having to remember who to chase and when.
What this looks like day to day
- Every quote automatically triggers a follow-up sequence over the following one to two weeks, timed to when customers are actually deciding.
- Enquiries from calls, the website, and social media all land in one list instead of being scattered and half-remembered.
- Customers who go quiet get a gentle, well-timed nudge instead of being forgotten entirely.
And on the backend
- Clean job and quote details pushed into your job management tools or a simple shared view.
- Automated sequences for quote follow-up, booking confirmations, and overdue invoices.
- Simple reporting on quotes sent, follow-ups completed, and win rate by job type.
What We Automate for Trade Businesses
We don't drop in a generic chatbot. We build a staged follow-up workflow designed around how bigger jobs actually get decided - over days and weeks, not minutes.
Missed Call & AI Phone Answering
24/7 AI phone answering picks up when you can't - after hours, on weekends, or while the team is flat out on site.
If a call is still missed, an SMS follow-up collects job details and books a visit so a missed call doesn't cost you a shot at a big job.
Staged Quote Follow-Up
Multi-touch follow-up sequences keep you visible over the one to two weeks it typically takes a customer to decide between quotes.
Follow-ups stay on-brand and on-message without you or your team manually remembering who to chase and when.
Lead Capture, Bookings & Reminder Flows
Capture every enquiry from your website, Google, Facebook, Instagram, phone, and SMS in one place.
Keep customers warm with automatic booking flows plus reminders for site visits, measure-ups, and start dates.
Invoice & Payment Follow-Ups
Automated invoice and payment reminders improve cash flow without awkward phone calls.
Polite but firm follow-ups keep your business top of mind until the invoice is paid.
Built for Perth tradies and Australian trade businesses
We're Perth-based and focused on Australian trades, so your automation is built around how local trade businesses actually run – not a generic overseas template.
Every workflow is practical, measurable, and designed to cut missed calls and admin, with support as you grow from solo operator to multi-crew.
Ready to Stop Losing Jobs to Admin?
Book a quick walkthrough and we'll show you exactly where your business is losing calls, quotes, and payments - and how automation closes those gaps.