Industry Focus . Electricians
Never Miss an Emergency Call-Out Again
Sparking switchboards, power outages, and safety hazards don't wait for business hours - and neither do your customers. Nepto Labs builds AI phone automation that answers every emergency and after-hours call instantly, so a customer with a live safety issue never ends up calling the next electrician in the search results.
- AI phone answering triages urgent vs. non-urgent calls 24/7, so genuine emergencies get fast-tracked instead of sitting in voicemail.
- Instant SMS response for after-hours safety enquiries, with job details captured before you even call back.
- Automated dispatch alerts so the on-call electrician knows about a live hazard within minutes, not hours.
Typical results for electricians businesses
After-hours calls captured96%+
Avg. response time4 hrs → 4 mins
Emergency call-outs won+38%
Every setup is configured around your team size, service area, and existing workflow – not a generic chatbot template.
The Emergency Job Goes to Whoever Answers First
A tripped safety switch, a burning smell from a switchboard, or a total power outage - these calls come in at 9pm on a Sunday just as often as 9am on a Tuesday, and the customer is often anxious and ready to hang up and call the next number.
If your phone rings out or goes to a generic voicemail, most people don't leave a message - they scroll to the next electrician on Google and the emergency call-out, plus everything else that customer might have needed, is gone for good.
Emergency Call → Voicemail → Customer Calls Next Electrician → Job Lost
We build automation specifically around urgency - so every after-hours and emergency call is triaged, answered, and actioned in minutes, not left until morning.
What this looks like day to day
- A 10pm call about a dead power board gets an instant, reassuring response instead of ringing out.
- The system asks the right triage questions - power loss, burning smell, exposed wiring - and flags genuine emergencies for immediate callback.
- Non-urgent enquiries (quotes, upgrades) are captured and queued for the next business day, so urgent jobs don't get buried.
And on the backend
- Urgent jobs are pushed straight to the on-call electrician via SMS or app alert with the customer's details attached.
- A simple priority queue separates same-day emergencies from routine bookings and compliance work.
- Reporting shows how many after-hours calls came in, how fast they were actioned, and how many converted into paid call-outs.
What We Automate for Electrical Emergency Response
We don't drop in a generic chatbot. We build a triage-first workflow designed around one thing: getting to genuine electrical emergencies faster than anyone else in your area.
Emergency Triage & AI Phone Answering
24/7 AI phone answering asks the right questions upfront - power loss, sparking, burning smell, exposed wiring - to separate emergencies from routine calls.
Genuine hazards trigger an immediate SMS and call alert to your on-call team, while non-urgent calls are logged for the next business day.
Fast Follow-Up on Every Enquiry
Every call, whether urgent or not, gets a fast, consistent follow-up so quotes for switchboard upgrades and renovations don't go cold.
Follow-ups stay on-brand and on-message without your team manually chasing every lead between jobs.
Compliance & Safety Reminders
Automatic reminders for safety certificate renewals, smoke alarm checks, and periodic inspections keep customers coming back.
Every enquiry from your website, Google, phone, and SMS lands in one place instead of being scattered across channels.
Invoice & Payment Follow-Ups
Automated invoice and payment reminders improve cash flow without awkward phone calls, especially after urgent call-outs.
Polite but firm follow-ups keep your business top of mind until the invoice is paid.
Built for Perth tradies and Australian trade businesses
We're Perth-based and focused on Australian trades, so your automation is built around how local electrical businesses actually run – not a generic overseas template.
Every workflow is practical, measurable, and designed to cut missed calls and admin, with support as you grow from solo operator to multi-crew.
Ready to Stop Losing Jobs to Admin?
Book a quick walkthrough and we'll show you exactly where your business is losing calls, quotes, and payments - and how automation closes those gaps.